EXPERIENCE
Roles & receipts.
Employment timeline with responsibilities and verified achievements. All items are managed and published dynamically through the CMS.
01
Product Support Engineer
PetDesk•Remote / Colombo
2023 — PresentVerified
- Manage tier-2 technical application support for veterinary clinic SaaS platforms and diagnose complex API sync failures
- Troubleshoot Vetstoria online scheduling integrations, Practice Management Systems (PMS/PIMS) sync, and webhook delivery errors
- Author deterministic Postman reproduction tests and internal runbooks, cutting integration escalation times by 25%
- Bridge veterinary customer success and core engineering teams with structured bug reports, root cause analyses, and changelogs
REST APIsPostmanVetstoriaWebhooksSQLPractice Management Systems (PMS)ZendeskDatadog
02
Freelance Software Developer
Self-employed•Colombo, Sri Lanka
2022 — PresentVerified
- Architect and ship production-grade full-stack web applications including WANDURA (construction marketplace) and MyCalender
- Build scalable RESTful API backends, Prisma database models, and responsive frontends using Next.js 14, TypeScript, and Tailwind CSS
- Provide complete API documentation, automated testing, and seamless client handover guides
Next.jsTypeScriptReactPostgreSQLPrismaTailwind CSSNode.js
03
Customer Operations & Process Optimization
HSBC•Colombo, Sri Lanka
2021 — 2023Verified
- Managed high-volume customer inquiries, incident routing, and workflow escalations in an enterprise banking environment
- Optimized internal resolution workflows and trained support representatives on priority triage procedures
- Maintained high customer satisfaction and SLA compliance across mission-critical support queues
Customer SuccessProcess OptimizationIncident ManagementSLA ComplianceCross-Functional Collaboration
04
BSc (Hons) in Software Engineering
NSBM Green University•Colombo, Sri Lanka
2020 — 2024Verified
- Graduated with a Bachelor of Software Engineering, specializing in distributed systems, OOP in Java, database architecture, and web protocols
- Conducted empirical research on privacy-preserving federated authentication and distributed API reliability
Software EngineeringJavaDistributed SystemsSQLWeb Technologies
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